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Written by Matthew
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Wednesday, 03 October 2007 |
- You can order from Exell Technologies in any of the following ways:
- On-line
- By telephone
- By e-mail
- Prices of the products are shown in South African Rands. All products are subject to currency changes and it is the right of Exell Technlogies to change pricing at any time wihtout notice. Pricing on the site is an indication.
- All enquiries to Exell Technologies will be responded to within 24 hours.
- The confirmation e-mail sent on acceptance of an on-line order is acknowledgement of receipt of the order only, and is not necessarily a confirmation of availability of the product.
- Every effort is made to dispatch each order placed before 2:00pm (on a working day), on a same day basis. We aim to deliver each order placed before 2:00pm, on a next working day basis but this cannot be guaranteed.
- VAT will be charged at a rate of 14% on all orders.
- If you receive a faulty or damaged product within 7 days of purchase, Exell Technologies will reimburse your return postal costs. The postal cost of faulty items returned outside of our 7 day return policy (within the manufacturer's warranty period) are paid by the customer.
- Orders are sent via Courier (Next Day before 5.30pm) upon receipt of proof of payment only.
- European orders are sent via Courier on a 48 hour service.
- Exell Technologies makes every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone, e-mail or fax.
- In the unlikely event that you are not satisfied with your purchase, i.e. it is faulty, of unsatisfactory quality or was supplied in error by Exell Technologies; you are entitled to a replacement product or a refund within 7 days of purchase. Please phone or e-mail for details.
- If you would like to cancel an order, you will be refunded within 30 days of the date of cancellation. You will be required to return cancelled goods in your possession. If goods are not returned, a charge will be deducted from the refund to reflect the cost to Exell Technologies for collecting the goods.
- If you wish to return an item we recommend using a secure delivery method that requires a signature on delivery.
- Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
- These terms and conditions do not affect your statutory rights.
COMPLAINTS:
- To register a complaint, please contact Exell Technologies using the online form listed on the 'Contact' page. Please give details of your complaint including any relevant information such as dates, times etc.
- We endeavor to respond to all complaints within 1 working day.
- Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable.
- You will be kept updated throughout the process.
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Terms 